GENERAL INFORMATION

PRIVACY NOTICE

We care about your privacy and will never share your details with third parties without your consent. Names and addresses provided to Adventurelust will be stored on our files; however, if you object to your details being stored please inform and we will remove them. By purchasing these services and accepting our terms and conditions, you allow us to save the information you provided and get in contact with you by email about the booking you have made.

TRAVEL DOCUMENTS, VISAS, VACCINATIONS

The following comments are meant as guidelines only. It is recommended to consult local authorities and/or legal advice to verify the specifics of your particular situation or location.

International visitors require a valid passport together with onward travel documents.

It is the responsibility of each traveller to ensure that passports, visas, and any health requirements for the trip are in order. Typically, travellers must please ensure that their passports are valid for at least 6 months after their entry date and that they have a minimum of 2 blank back-to-back pages in their passports to enable the entry visa to be issued. This information changes regularly, so please contact an authority in your home country for the latest requirements. Adventurelust may not be held liable for any failure on the part of a traveller to be in possession of the correct travel documentation.

UNFORESEEN CIRCUMSTANCES & TRIP SATISFACTION

Adventurelust will do our very best to help with challenging or discouraging situations but are not liable for unforeseen circumstances that may arise during the trip. This includes any cost or the actions of a third party unconnected with Adventurelust, which was beyond Adventurelust's reasonable control. We’ll get through it — remember a part of travel is going with the flow and growing in the process. It’s all part of the adventure!

TERMS & CONDITIONS

1. Reservations & Payments

1.1 Reservations can be made by contacting Adventurelust, hereafter referred to as the “Company”.

1.2 Safaris, accommodation or holiday arrangements are booked and confirmed only on receipt of a 30% deposit as per the Quote Document (there are, however, some exceptions of suppliers and operators who require a deposit of up to 50%). This advance payment is due within seven (7) days of confirming the arrangements unless stated otherwise. There shall be no binding contract until the advance payment has been received by the Company. Failure to remit your advance payment on time will result in an automatic change of status of any confirmed space to a provisional basis and the possible inability to reinstate your reservation. When the Company receives your advance payment, the booking will be confirmed. The deposit shall be deemed to constitute acceptance and confirmation of the booking as well as acceptance of Adventurelust Terms & Conditions and Refund Policy. Your wire transfer authority or credit card authorization will act as your receipt, and additional receipts can be provided upon request. The Company cannot be liable for any penalties or losses incurred as a result of voluntary or involuntary changes to third-party transportation schedules.

1.3 The balance is due no later than eighty (80) days prior to commencement of the program. If the balance has not been received by that date, the Company shall be entitled in its discretion to treat your reservation as cancelled, and consequently to forfeit such part of the advance payment as determined solely by the Company.

1.4 Any reservation made within eighty (80) days of commencement of a program may be accepted provided space is available, payment in full is received, and provided that documents can be delivered prior to departure.

1.5 The Company will not provide e-tickets, vouchers or documents until full payment has been received.

1.6 The Company will not accept responsibility for wire/electronic transfer charges.

1.7 No client will be permitted into the field without payment in full being received by the Company.

1.8 Special airfares are capacity controlled and often sold out months in advance. In addition, many accommodations offered by the Company have limited capacity. It is essential to make reservations well in advance to ensure your preferred arrangements.

2. Cancellations & Refund Policy

2.1 Any cancellation of a booking must be in writing and shall only be effective upon its acknowledged receipt by the Company. If written notification is received prior to 10 weeks before departure, your deposit is forfeited. If your cancellation is made within 10 weeks of departure, cancellation charges will be levied. Charges are expressed as a percentage of the tour price and dependent on supplier cancellation policy. Typical cancellation policy is as follows:

More than 10 weeks’ notice - deposit forfeited (30% of tour fare).

10 weeks to 6 weeks notice - 50%.

Less Than 6 weeks’ notice - 100%.

(Please note that if the reason for cancellation falls within the terms of any holiday insurance policy held by you, such charges will normally be refunded by the insurance company, subject to the terms of the insurance).

2.2 If you are a “no show,” the Company shall be entitled to treat your reservation as cancelled without having given the Company any notice, and the provisions of Paragraph 2.1 shall apply.

2.3 Any request to amend or change a booking once it has been confirmed may be accommodated subject to space availability.

2.4 No refunds are given: (1) for lost travel time or substitution of facilities, (2) for itineraries amended after departure, (3) for circumstances arising beyond the Company’s control, necessitating alternative arrangements being made to ensure the safety and/or further participation and enjoyment of your program, (4) if you do not appear for any accommodation, service, sightseeing or trip segment without notifying the Company, or (5) if you leave your program after it has begun, or miss any scheduled sightseeing, activities, meals or accommodations, (6) if you suffer loss of services or inconvenience as a result of travelling without the correct documentation, including passports, visas and inoculation certificates.

3. For your information

3.1 The information contained on our website is an invitation to do business and not an offer. Adventurelust act herein as agents for our respective business partners and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant business partner and yourself.

3.2 The Company acts as booking agent for hotels, safari lodges, guesthouses, select airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and/or other services abroad. Each of these companies is an independent corporation with its own management and is not subject to the control of the Company, including, but not limited to, various ground operators.

3.3 All bookings like those described above are accepted by the Company, as agent for independent ground operators. The transportation, accommodations and other services provided by the ground operators are offered subject to their terms and conditions. Because the Company does not have the right to control the operations of the independent operators and their suppliers, IT CANNOT BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE which may arise out of these services. The Company reserves the right to cancel any itinerary or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or to retain as a member of any program any person at any time, and to pass on to program members any expenditure incurred by delays or events beyond its control. In case of any appreciable variation in its cost, the Company reserves the right to adjust its rates.

4. Risks

4.1 The Company draws your attention to the fact that there are certain inherent risks involved in participating in the type of trips sold by the Company. Payment of your deposit acknowledges this warning and also releases and holds harmless the Company from any damages that may result.

4.2 It is your sole responsibility to take all appropriate medical advice prior to departure as to whether or not you are fit enough to undertake the trip booked. The Company shall not be liable for illness, injury or death sustained on a program sold by the Company which is not due to the gross negligence of the Company, its officers, employees, authorized representatives or agents whomsoever.

5. Force Majeure

5.1 “Force Majeure” means, in relation to the Company, any circumstances beyond the reasonable control of the Company (including, but without limitation, acts of God, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance, or requisition, sickness, quarantine, government intervention, weather conditions or other unexpected occurrences).

5.2 If the Company is affected by Force Majeure it shall forthwith notify you of the nature and extent thereof.

5.3 The Company shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure.

5.4 If the Company is affected by Force Majeure it shall be entitled to, and may in its sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the trip. Payment of any refund by the Company to you as a result of the non-performance of any of the Company’s obligations hereunder shall remain in its sole and absolute discretion, although the Company shall use its reasonable endeavours to reimburse you where possible. However, the Company shall be entitled to deduct from any refund recoverable the reasonable actual and potential costs to the Company of the Force Majeure.

5.5 Regarding civil unrest, once the Company has Investigated the prevailing situation as it deems fit, it shall remain in the Company’s sole and absolute discretion whether to proceed with the trip. You may in such circumstances cancel the trip. However, if, after having made all reasonable and proper inquiries, the Company is of the opinion that the trip may proceed, no refund will be payable to you and the provisions of Paragraph 2 shall apply.

6. Insurance

6.1 The Company strongly recommends that clients obtain the following types of insurance which are commercially available: Accidental death and disability, Emergency medical evacuation, Trip cancellation, Major Medical and Loss of personal effects.

7. Surcharges & Exchange Rates

7.1 The company cannot be held liable when, through circumstances beyond our control, a third party supplier imposes a price increase on their product/s after the client has paid any monies toward such services. However, the company shall act in the interests of the client to ensure any such surcharge be not applicable to the client or that the client be given the option of cancelling the arrangement without penalty or prejudice to the client or the company. It should be noted that such situations are extremely rare.

7.2 When credit card payment links are sent, service fees of 3.75% apply, and the exchange rate is based on the mid-market rate as displayed on http://www.xe.com/ on the day of transaction of payment.

8. Terms & Conditions

These terms and conditions govern the relationship between the Company and you, to the total exclusion of any other terms and conditions. No alteration to the terms and conditions may be made by any of the Company employees, authorized representatives or agents, unless in writing by an authorized officer of the Company. All decisions and matters subject to the Company’s discretion shall be made by an authorized officer of the Company.

9. Carriage by Land, Sea & Air

9.1 Carriage by Land, Sea and Air is subject to the terms and conditions of the carrier with whom you travel and to international conventions, some of which may limit liability. Land, Sea and Air travel are also subject to operational decisions of carriers and air and sea ports which may result in cancellations, delays or diversions, over which the Company has no control and for which the Company accepts no liability whatsoever.

9.2 The passenger contract in use by the airline carriers concerned, when issued, shall constitute the sole contract between the transportation companies and the purchaser of these programs and/or the passengers.

9.3 Charter flights

9.3.1 Charter flights booked with specific departure times are strictly adhered to, and a “no shows” will be charged in full. Incoming passengers coming off private or scheduled flights arriving 30 minutes or more after scheduled arrival times will be treated as “no shows” and charged accordingly.

9.3.2 It is an expressed condition that passengers’ luggage is limited to 15kg – 20kg, airline dependent. Only soft sided bags will be permitted.

10. Baggage

Temporary or permanent loss of baggage is the responsibility of you or the carrier.

11. Travel Documents, Visas & Vaccinations

It is your responsibility to ensure that passports, visas, travel permits, health certificates, inoculations, international driving license, or other documentation required for the trip are obtained and are in order. It is your responsibility to meet any additional costs incurred either by yourself (or by the Company on your behalf) as a result of any failure by you to comply with such requirements. The company may offer advice on such matters, but the onus is on the client to fully acquaint themselves with any necessary visa and inoculation requirements. The company may not be held liable for any failure on the part of a client to be in possession of the correct travel documentation.

12. Special Requests

You must advise the Company in writing of any special requests; e.g. diet, facility or physical handicap, when you submit your reservation request to the Company. The Company will meet such requests, if possible.

13. Information in your Travel Proposal

All information given in the Company’s travel proposals is, to the best of the Company’s knowledge, correct at the time of going to print but the Company reserves the right to change same. The information provided in this travel proposals convey typical scenes experienced and details on each destination; but the subject matter may not necessarily be experienced in the exact detail thereof while visiting that destination.

14. Disputes

If you have any cause for complaint while travelling, you must immediately bring it to the attention of the Company’s local representative.

15. Consent

The payment of the advance payment OR any other partial payment for a reservation on a safari constitutes consent to all provisions of the conditions and general information contained In the Company’s Internet Pages, Brochures, Invoice and Travel Documents. The terms under which you agree to take these safaris cannot be changed or amended except in writing signed by an authorized officer of the Company.

16. Condition of Booking

You shall comply with the instructions of the Company’s representatives at all times. No Client shall be accepted or be permitted to continue on a program while their status or mental or physical condition is, in the opinion of any representative of the Company, such as to render them incapable of caring for themselves or make themselves objectionable to other Clients or become a hazard to themselves or other Clients and the Company will not be responsible for expenses by such persons precluded from completing the program for this reason.

17. Notice of Enforceability

Please remember, when you book travel related services with the Company, you are entering into a binding agreement that assumes all terms and conditions are fully understood as stated in the General Terms & Conditions.

18. Your Personal Responsibility

The onus is on all individual/s concerned to fully acquaint themselves with the Terms and Conditions document and all matters such as visas, required documentation, payment schedules and cancellation policies. Adventurelust will assist you to the best of our ability in providing answers and information pertaining to your booking. Should you not find the information required on the site, the onus is on the individual to forward any and all such requests to the Company, which shall endeavour to the best of their ability to assist the traveller.